এস্কেলেশন ম্যাট্রিক্স
Escalation Matrix for services of Bangladesh Submarine Cables PLC (BSCPLC) Department : Operations & Maintenance Services Level-1 Level-2 Level-3 IPT & NIX Services IIG NOC Telephone: 02-226603317, Mobile: 01534-788909, Email: support.iig@bscplc.gov.bd Name: Mr. Md Arifur Rahman Designation: Manager (O&M, IIG) Email: manager.ipt@bscplc.gov.bd; Mobile: 01775300576 Name: Mr. Abdul Wahhab Designation: DGM (O & M, IIG) Email: dgm.ipt@bscplc.gov.bd; Mobile 01755655068 IPLC & CO-LOCATION Services Cox's Bazar Submarine Cable LS (SMW-4) SMW-4 NOC Telephone: 3416-2400; Mobile: 01798-162400 Email: smw4.noc@bscplc.gov.bd Name Mr. Uzzal Kumar Saha Designation: Manager (Operation, COX LS) Email: manager.opcox@bscplc.gov.bd; Mobile:01712648500 Name: Engr. Md. Tariqul Islam, PEng. Designation: DGM (O&M, Cox LS) Email: dgm.cox@bscplc.gov.bd; Mobile: 01554444555 IPLC & CO-LOCATION Services Kuakata Submarine Cable LS (SMW-5) SMW-5 NOC Mobile: +880-1780-039710 Email: smw5.noc@bscplc.gov.bd Name: Mr. Md. Margoob Mahfuz Designation: Manager (Operation, KKT LS) Email: manager.opkkt@bscplc.gov.bd; Mobile: 01717374171 Name: Mr. Suracit Barua Designation: DGM (O&M, KKT LS) Email: dgm.kkt@bscplc.gov.bd; Mobile: 01580301744 Name: Mr. Targhibul Islam Designation: General Manager (Operation & Maintenance) Email: gm.onm@bscplc.gov.bd; gm.onm@bsccl.com, Mobile: 01550155050 Department: Planning & Development Services Level-1 Level-2 Level-3 Bandwidth Planning (For IPLC connection & IPLC Related Issues) Name: Engr. Md. Delwar Hossain Designation: AM (Bandwidth Planning) Add. Char. Email: am.bwp@bscplc.gov.bd, Mobile: 01521477289 Name: Mr. Helal Jabel-E-Noor Designation: Manager (Bandwidth Planning) Add. Char. Email: manager.bwp@bscplc.gov.bd, Mobile:01729992798 Name: Mr. Mohammad Zakirul Alam Designation: DGM (BWP) Email: dgm.bwp@bscplc.gov.bd; Mobile: 01911328001 Name: Mr. Mohammed Masud Rana Designation: General Manager (P&D) Email: gm.pnd@bscplc.gov.bd; Mobile: 01550151374 Department: Marketing & Sales Services Level-1 Level-2 Level-3 Level-4 IPT New Connection/ Upgradation/ Downgradation Name: Mr. Fahim Abid Rahee Designation: AM(IIG M&S) Email: am.mnsipt@bscplc.gov.bd, Phone: 01521419850 Name Mr. Md. Eastakhar Hasan Designation DM(IIG, M&S) Email dm.mnsipt@bscplc.gov.bd Mobile 01726455310 Name Mr. Md. Soriful Haque Designation Manager (M&S) Email manager.mns@bscplc.gov.bd Mobile 01763222555 Name: Mr. Md. Ariful Huq Designation: DGM(M&S) Email: dgm.mns@bscplc.gov.bd; dgm.mns@bsccl.com Mobile: 01703587872 IPLC New Connection/ Upgradation/ Downgradation Name: Mr. Fahim Abid Rahee Designation: AM(SMC M&S) Add. charge Email: am.mnssmc@bscplc.gov.bd Phone: 01521419850 Name S.M Khadija Jahan Designation DM(SMC, M&S) Email : dm.mnssmc@bscplc.gov.bd Mobile 01670260153 For Billing & Other Customer Care Related Issue Name: Engr. Md. Delwar Hossain Designation: AM (Billing) Email: am.billing@bscplc.gov.bd Mobile: 01521477289 Name: Mr. Helal Jabel-E-Noor Designation: DM (Billing & Customer Care) Email: dm.bncc@bscplc.gov.bd, Mobile:01729992798 Name: Mr. Md. Shakawat Hussein Designation: Manager (Customer Care) Email: manager.cc@bscplc.gov.bd Mobile:01819723786 Name: Mr. Md. Abdus Salam Khan Designation: DGM (Customer Care) Email: dgm.cc@bscplc.gov.bd Mobile: +8801552369905 Name: Mr. Mohammed Masud Rana Designation: General Manager (Marketing & Sales) Add. Char. Email: gm.mns@bscplc.gov.bd, Mobile: 01550151374 Name: Mr. Md. Aslam Hossain Designation: Managing Director Email: md@bscplc.gov.bd; md@bsccl.com, Mobile: +88 01550151260